Privacy policy

Last Updated: 8 September 2026

Homegrown Collective respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Homegrown Collective collects, uses, stores and discloses personal information when you visit our website, shop with us online or in store, contact us, sign up for marketing communications or otherwise interact with our business.

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services online.

1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with Homegrown Collective.

This may include:

Contact Information

Such as your:

• Name
• Email address
• Phone number
• Billing address
• Shipping address

Order & Transaction Information

Such as:

• Products purchased
• Order history
• Returns and exchanges
• Gift card transactions
• Delivery information
• Payment status
• Transaction details

Payment Information

Payments may be processed through Shopify and other payment service providers.

Payment providers may collect and process information required to complete your transaction, such as payment card or account details.

Homegrown Collective does not necessarily receive or store your complete payment card details.

Account Information

If you create an online customer account, we may process information associated with your account, such as your contact details, order history and account preferences.

Communications

We may collect information you provide when you:

• Contact us by email or phone
• Send us a message
• Ask a question
• Make a complaint
• Request a return or exchange
• Contact customer support

Website & Device Information

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Website activity
• Pages viewed
• Products viewed
• Shopping cart activity
• Referring websites
• Cookies and similar technologies

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly From You

For example when you:

• Make a purchase
• Place an online order
• Create an account
• Contact us
• Request a return or exchange
• Enter a promotion or competition
• Subscribe to marketing communications

Automatically

Some information may be collected automatically when you visit or interact with our website through cookies and similar technologies.

From Service Providers

We may receive information from service providers that assist us with operating our business, website and online store.

From Other Parties

We may receive information from other parties where permitted by law, such as social media platforms, marketing services or other services you choose to interact with.

3. WHY WE COLLECT & USE PERSONAL INFORMATION

We may collect and use personal information to:

• Process and fulfil orders.
• Process payments.
• Arrange shipping and delivery.
• Provide click-and-collect or other fulfilment services where available.
• Process returns, exchanges and refunds.
• Communicate with customers about orders.
• Respond to questions and customer service requests.
• Maintain customer accounts.
• Provide and improve our website and services.
• Understand how customers use our website.
• Recommend or personalise products and content.
• Prevent fraud and maintain security.
• Maintain appropriate business and transaction records.
• Send marketing communications where permitted.
• Conduct promotions or competitions.
• Comply with applicable legal obligations.
• Establish, exercise or defend legal rights.

We may also use information for other purposes where you have consented or where otherwise permitted or required by law.

4. SHOPIFY

Our online store is hosted and supported by Shopify.

Shopify processes certain personal information when you visit and use our online store to provide ecommerce services and functionality.

Information provided through our online store may therefore be processed by Shopify and its service providers.

Shopify may also process information about your interactions with our store in accordance with its own privacy practices.

You can learn more about how Shopify handles personal information by viewing the Shopify Consumer Privacy Policy.

5. PAYMENTS

Online and electronic payments may be processed by Shopify Payments and/or other payment providers available through our store.

These providers may collect and process payment information required to complete your transaction.

Homegrown Collective generally receives information confirming the transaction rather than complete payment card details.

Payment providers handle information according to their own privacy and security practices.

6. MARKETING COMMUNICATIONS

If you subscribe to Homegrown Collective marketing or otherwise consent to receive marketing communications, we may send you information about:

• New products
• Promotions
• Sales
• Special offers
• Store news
• Events
• Other Homegrown Collective updates

We may send marketing communications by email, SMS or other permitted channels.

We only send electronic marketing where we have the required consent or are otherwise permitted to do so.

Marketing messages will provide an appropriate way to unsubscribe.

You may unsubscribe at any time by following the unsubscribe instructions in the message or contacting us.

Unsubscribing from marketing will not prevent us from sending necessary communications relating to an order, transaction or customer service matter.

7. COOKIES & WEBSITE TECHNOLOGIES

Our website uses cookies and similar technologies.

Cookies are small files or pieces of information that may be stored on your device when you visit a website.

We may use cookies and similar technologies to:

• Operate our online store.
• Remember your preferences.
• Maintain your shopping cart.
• Understand website usage.
• Improve website performance.
• Measure marketing effectiveness.
• Provide relevant advertising where applicable.
• Help detect fraud and maintain security.

Some cookies may be provided by Shopify or other service providers.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect how some parts of our website operate.

8. ANALYTICS & ADVERTISING

We may use analytics, advertising and marketing services to understand how customers interact with our website and marketing.

Depending on the services Homegrown Collective has enabled, these providers may collect information about:

• Website visits
• Device information
• Products viewed
• Shopping activity
• Advertising interactions

This information may help us understand the effectiveness of our website and advertising and provide more relevant marketing.

Where required, we will provide appropriate choices or obtain consent for these activities.

9. WHEN WE MAY DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate our business.

This may include disclosure to:

Shopify

To provide and operate our ecommerce store.

Payment Providers

To process payments and transactions.

Delivery & Fulfilment Providers

Such as postal, courier and delivery services where necessary to deliver an order.

Technology & Service Providers

Including providers that assist us with:

• Website hosting
• Email
• Data storage
• IT services
• Customer support
• Analytics
• Marketing
• Fraud prevention
• Business administration

Professional Advisers

Such as accountants, lawyers, insurers or other professional advisers where reasonably necessary.

Government & Regulatory Authorities

Where disclosure is required or authorised by law.

Business Transactions

If Homegrown Collective is involved in a sale, restructure or transfer of the business, information may be disclosed where reasonably necessary and permitted by law.

We do not disclose personal information simply because another business would like to market to you.

10. OVERSEAS PROCESSING & DISCLOSURE

Some of our service providers, including Shopify and other technology, payment, marketing, analytics and cloud service providers, may process or store personal information outside Australia.

The countries involved can depend on the particular providers and services being used.

Where Australian privacy laws apply to an overseas disclosure, Homegrown Collective will take steps required of us under those laws.

You should also review the privacy policies of relevant third-party providers for information about their data-processing locations and practices.

11. THIRD-PARTY WEBSITES

Our website may contain links to websites, social media platforms or services operated by third parties.

Homegrown Collective does not control the privacy practices of those third parties.

If you leave our website or interact with another platform, we encourage you to review that provider's privacy policy.

12. CHILDREN'S PRIVACY

Homegrown Collective sells products for babies and children; however, our online shopping services are intended to be used by adults.

We do not knowingly seek to collect personal information directly from children.

If you are a parent or guardian and believe a child has provided personal information to us without appropriate permission, please contact us so we can consider the appropriate action.

13. HOW WE PROTECT PERSONAL INFORMATION

We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include appropriate:

• Account and password controls
• Access restrictions
• Secure technology platforms
• Staff practices
• Record-handling procedures

However, no method of electronic transmission or storage is completely secure.

Customers should also take reasonable steps to protect their account credentials and should not share passwords with others.

14. HOW LONG WE KEEP PERSONAL INFORMATION

We keep personal information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable business, accounting, tax, legal and record-keeping requirements.

The appropriate retention period may vary depending on the type of information.

When information is no longer reasonably required, we may securely delete or de-identify it where appropriate and subject to applicable requirements.

15. ACCESSING OR CORRECTING YOUR INFORMATION

You may contact Homegrown Collective if you would like to:

• Ask what personal information we hold about you.
• Request access to your personal information.
• Ask us to correct information you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before providing access or making certain changes.

There may be circumstances where we are permitted or required not to provide access. Where applicable, we will explain our decision.

To make a request, contact:

Email: hello@homegrowncollective.au

Phone: 0494 664 440

16. PRIVACY COMPLAINTS

If you have a concern or complaint about how Homegrown Collective has handled your personal information, please contact us.

Please provide enough information for us to understand and investigate your concern.

We will consider your complaint and aim to respond within a reasonable period.

If the Australian Privacy Act applies to Homegrown Collective and you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

17. YOUR MARKETING CHOICES

You can unsubscribe from Homegrown Collective marketing communications at any time.

For email marketing, use the unsubscribe link contained in the email.

For SMS marketing, follow the opt-out instructions contained in the message.

You can also contact us directly and ask to be removed from marketing communications.

We will action valid unsubscribe requests in accordance with applicable Australian requirements.

18. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes to our business.
• Changes to our website or technology.
• New service providers.
• Changes to our privacy practices.
• Changes to applicable legal requirements.

The current version will be published on our website with the date it was last updated.

We encourage customers to review this policy periodically.

19. CONTACT HOMEGROWN COLLECTIVE

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:

Homegrown Collective

Email: hello@homegrowncollective.au
Phone: 0494 664 440

Address:
52 Commercial Street East
Mount Gambier SA 5290
Australia