Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@homegrowncollective.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@homegrowncollective.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@homegrowncollective.au.

RETURNS & EXCHANGE

Please see below our policies regarding Returns including exchange, change of mind and faulty items including manufacturer’s warranty. We reserve the right to not offer a refund unless required by law.

CHANGE OF MIND

If you have a change of heart for whatever reason and are unhappy with your choice, you will be eligible for a store credit OR exchange, providing you meet the following criteria:

• You reach out to our team within 14 days of receipt of purchase.
• Your product/s are in the same condition that you received it, unused and in original packaging.
• All parts received are intact (e.g. internal packaging, hardware, instructions)
• To complete your return, we require a receipt or proof of purchase (if you don’t have a receipt we can search for your sale if you know the date of purchase).

Please note that the store credit OR exchange will be to the value of your purchase price LESS any freight costs. By lodging a return due to a change of mind, you are also accepting that the cost of delivery to return your order to us will be at your own expense. No refunds will be offered unless required by law. 

A credit note/refund will be provided for the item price less shipping costs (if applicable).

ITEMS NOT ELIGIBLE FOR A REFUND, EXCHANGE OR STORE CREDIT 

Please be aware that if you have a change of heart with any of the following items, they WILL NOT be eligible for a refund, exchange OR store credit.

• Toiletries such as nappies, wipes, toothpaste, toothbrushes, soothers and other baby hygiene and health products.
• Products that are intimate such as breast pumps, breast pads and other breast care products. 
• Clearance items/ floor stock 
• Gift Vouchers and Gift Cards are also exempt.

FAULTY ITEMS & WARRANTY CLAIMS

If you believe an item you have purchased from Homegrown Collective is faulty, we will need to contact the Manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.  We at Homegrown Collective and the Manufacturer, reserve the right to inspect the unit, and may be requested to send your item back to Homegrown Collective or back to the Manufacturer. If the item is found to be faulty due to manufacturers fault, you will be furnished with a repair, exchange, or refund (as determined by the Manufacturer under the guidelines of the Australian Consumer Law). A Homegrown Collective receipt will be required for proof of purchase. You may be charged for repairs if the product has been damaged accidentally, through misuse or neglect.

Manufacturer's Warranty

These are in addition to statutory warranties which cannot be excluded under the Australian Consumer Law. Manufacturer warranty periods are as stated for each individual item. A manufacturer’s warranty begins from the date of invoice, not the date of first use. If you make a claim under a Manufacturer’s warranty, you must pay for the cost of returning the product to Homegrown Collective and for the cost of having it delivered to you after repair, exchange or refund (as the case may be). Other Manufacturer warranty details are as stated for each individual item. 

SHIPPING FOR RETURNS

If you are returning an item for change of mind, exchange, fault, or a warranty claim, you will be responsible for paying for your own shipping costs for returning your item unless otherwise arranged. Shipping costs are non-refundable.

Unless otherwise arranged, all returns are to be sent to: Homegrown Collective, 52 Commercial Street East, Mount Gambier, SA, 5290, Australia.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you are requiring a warranty claim replacement, please be aware the time it may take for your exchanged product to reach you, may vary.