Thank you for shopping with Homegrown Collective.
All online orders are carefully prepared from our store at 52 Commercial Street East, Mount Gambier, South Australia.
We currently offer:
- Australia-wide shipping
- FREE Click & Collect from our Mount Gambier store
- Local delivery within approximately 10 km of our Mount Gambier store
We currently do not ship internationally.
DELIVERY OPTIONS & COSTS
| Delivery Method |
Cost |
| Click & Collect – Mount Gambier Store |
FREE |
| Local Delivery – Orders over $30 |
FREE |
| Local Delivery – Orders $30 and under |
$5 |
| Australia Post – Standard Shipping |
$10 |
| Australia Post – Express Post |
$15 |
Available delivery options will be displayed at checkout based on your order and delivery address.
From time to time, Homegrown Collective may offer free shipping or other delivery promotions. Any conditions will be displayed with the relevant promotion.
AUSTRALIA-WIDE SHIPPING
Homegrown Collective ships orders throughout Australia using Australia Post or another appropriate delivery service where required.
We currently do not offer international shipping.
ORDER PROCESSING
We aim to process and dispatch in-stock orders within:
1–3 business days
This excludes weekends and public holidays.
Please note that processing time is separate from delivery time.
During particularly busy periods, sales, promotional events or public holidays, processing may occasionally take longer.
STANDARD SHIPPING
Standard Australia Post shipping is $10.
Delivery times vary depending on your location and Australia Post's delivery network.
Once your order has been dispatched, you will receive tracking information where available.
EXPRESS POST
Express Post is available for $15.
Please remember that choosing Express Post affects the delivery service after your order has been dispatched.
Our normal 1–3 business day order processing time still applies.
Selecting Express Post does not guarantee same-day dispatch.
DELIVERY TIMES
All postal orders are dispatched from:
Homegrown Collective
52 Commercial Street East
Mount Gambier SA 5290
Australia Post delivery estimates vary according to destination.
Please refer to the Australia Post website for current domestic delivery estimates.
Australia Post delivery timeframes are estimates and may be affected by peak periods, weather, transport disruptions, public holidays and other circumstances outside our direct control.
SHIPPING CONFIRMATION & TRACKING
Once your order has been dispatched, you will receive a shipping confirmation where available.
Your confirmation will generally include a tracking number for your parcel.
Please allow some time after dispatch for tracking information to become active.
CLICK & COLLECT
Homegrown Collective offers FREE Click & Collect from our Mount Gambier store.
COLLECTION LOCATION
Homegrown Collective
52 Commercial Street East
Mount Gambier SA 5290
HOW CLICK & COLLECT WORKS
- Select Pick Up / Click & Collect at checkout.
- Complete your order and payment online.
- We will prepare your order.
- You will receive an email or notification when your order is ready for collection.
- Collect your order from Homegrown Collective during our store opening hours.
WHEN WILL MY ORDER BE READY?
We aim to prepare in-stock Click & Collect orders within 1–2 business days.
During busy periods, sales or promotional events, preparation may take a little longer.
If you need your order urgently, please contact us and we will let you know whether earlier collection is possible.
PLEASE WAIT FOR YOUR READY-TO-COLLECT NOTIFICATION BEFORE COMING INTO STORE.
Receiving your initial order confirmation does not necessarily mean your order is ready for collection.
COLLECTING YOUR ORDER
When collecting your order, please provide:
- Your name; and
- Your order number or order confirmation.
We may request identification where reasonably necessary to verify the collection.
SOMEONE ELSE COLLECTING YOUR ORDER
Another person may collect an order on your behalf.
Please contact us beforehand or provide their details where possible so our team knows they are authorised to collect your order.
The person collecting may be asked to provide the customer's name, order number and identification.
UNCOLLECTED CLICK & COLLECT ORDERS
If your order remains uncollected, we may contact you using the details provided with your order.
If you are unable to collect your order, please contact us so we can discuss alternative arrangements.
LOCAL DELIVERY
Homegrown Collective offers local delivery to eligible addresses located within approximately 10 km of our Mount Gambier store.
Local delivery availability is determined by the delivery address entered at checkout.
If your address is outside our local delivery area, the local delivery option will not be available.
LOCAL DELIVERY COST
Orders over $30 — FREE Local Delivery
Orders $30 and under — $5 Local Delivery
The qualifying order value is based on the product value of your eligible order after applicable discounts and before any delivery charge, unless otherwise stated at checkout.
LOCAL DELIVERY TIMEFRAME
We aim to prepare and deliver local orders within:
1–3 business days
During busy periods, sales, public holidays or other circumstances, delivery may take a little longer.
If you need your order urgently, please contact us before ordering and we will let you know whether we can accommodate your request.
LOCAL DELIVERY ADDRESS & INSTRUCTIONS
Please make sure your:
- Name
- Delivery address
- Phone number
- Delivery instructions
are correct when placing your order.
If your property has special access requirements or there is information that will help us safely deliver your order, please include this in your delivery instructions where possible.
SAFE DROP
If you authorise your order to be left unattended, we will leave it in a reasonably safe and suitable location where possible.
Please provide clear delivery instructions when placing your order.
If there is no suitable location to leave the order or we cannot safely access the property, we may contact you to arrange another delivery or collection from Homegrown Collective.
UNABLE TO COMPLETE A LOCAL DELIVERY
If we cannot safely complete your delivery, we will keep your order secure and contact you where appropriate.
We may arrange:
- Another delivery; or
- Collection from our Mount Gambier store.
Additional delivery charges may apply where another delivery is required because of an incorrect address, unavailable access or another circumstance outside Homegrown Collective's control.
PRE-ORDERS
Products clearly identified as pre-order are not available for immediate dispatch, collection or local delivery.
Pre-order items will generally be prepared within 2–3 business days after the stock arrives at Homegrown Collective.
Any expected arrival date provided for a pre-order product is an estimate and may be affected by supplier or freight delays.
If your order contains both in-stock and pre-order items, your order will generally be held until all items are available unless otherwise stated or arranged.
If you would like available items earlier, please contact us. Additional shipping charges may apply if you request separate postal deliveries.
ORDER CONFIRMATION
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
If you do not receive an email, please:
- Check your spam or junk folder.
- Confirm that you entered the correct email address.
- Contact us if you still cannot locate your confirmation.
CHANGING OR CANCELLING AN ORDER
If you need to change or cancel an order, please contact us as soon as possible:
hello@homegrowncollective.au
We will do our best to assist, but we cannot guarantee that changes can be made once an order has entered processing.
Once a postal order has been dispatched, we are generally unable to change or cancel it.
INCORRECT DELIVERY ADDRESS
Please carefully check your delivery address before completing your order.
If you notice an error after placing your order, contact us as soon as possible.
We will try to correct the address if the order has not been dispatched or sent out for local delivery, but we cannot guarantee that changes will be possible.
RETURNED TO SENDER
If a postal order is returned to Homegrown Collective because:
- The address provided was incorrect or incomplete;
- The parcel was not collected;
- Delivery could not be completed; or
- The carrier otherwise returned the parcel,
we will contact you once the order has been received back by us.
Where appropriate, you may choose to have the order resent, with additional shipping costs payable.
Alternatively, you may request a refund for the returned products, excluding shipping costs already incurred where appropriate, subject to your rights under Australian Consumer Law and our Returns, Exchanges & Refund Policy.
DELIVERY DELAYS
Once a postal order has been handed to the delivery carrier, actual delivery times are largely outside Homegrown Collective's direct control.
Occasional delays may occur because of:
- Australia Post network delays
- Peak delivery periods
- Severe weather
- Transport disruptions
- Public holidays
- Remote delivery locations
If your parcel appears significantly delayed, please check your tracking information.
If you need further assistance, contact us and we will help where reasonably possible.
LOST OR MISSING PARCELS
If your tracking indicates that your parcel is significantly overdue or may be lost, please contact us.
We may need to lodge an enquiry with Australia Post or the relevant carrier.
Please provide:
- Your name
- Order number
- Delivery address
- Tracking number, if available
We will work with you and the carrier to investigate the delivery and determine the appropriate next step.
DAMAGED ORDERS
If your order arrives damaged, please contact us as soon as reasonably possible.
Where possible, please provide:
- Your order number
- Photographs of the parcel
- Photographs of the damaged product
- A description of the issue
Please retain the product and packaging until we advise whether they are required.
Damaged or faulty products will be handled in accordance with our Returns, Exchanges & Refund Policy and applicable Australian Consumer Law requirements.
RETURNS
Shipping, Click & Collect and local delivery arrangements do not change your rights under our Returns, Exchanges & Refund Policy.
Change-of-mind return delivery costs and faulty-product return arrangements are explained in our separate Returns, Exchanges & Refund Policy.
QUESTIONS ABOUT YOUR ORDER
If you have any questions about shipping, Click & Collect, local delivery or an existing order, please contact us:
Homegrown Collective
Email: hello@homegrowncollective.au
Phone: 0494 664 440
Store & Click & Collect Address:
52 Commercial Street East
Mount Gambier SA 5290
Australia
AUSTRALIAN CONSUMER LAW
Nothing in this Shipping, Click & Collect & Local Delivery Policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded.
